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Techs having access to customer cameras - follow up to article on complaint against ADT
April 28, 2021
Techs having access to customer cameras – follow up to article on complaint against ADT on April 5, 2021
          Does the Employee Agreement address or state it prohibits employees accessing a customer’s camera system without permission? I think it should. Some techs get friendly with customers and it may not be a problem that they access the cameras.  But what happens if the relationship declines and the customer comes back and accuses the tech or company of viewing their cameras?
          The Standard Employment Agreement doesn’t specifically prohibit employee spying on customer cameras; it also doesn’t mention that employees are prohibited from burglarizing customer premises or starting fires at customer premises; it likely doesn’t mention that employees shouldn’t steal customer property while on customer premises or physically assault customers; maybe all good ideas, but hopefully superfluous provisions.  
          There is a reason that most states have enacted license laws for alarm companies; it’s not just to collect revenue, add a layer of bureaucracy and annoy you.  Many of the license laws require you to notify the licensing agency of new hires so that the agency can run background checks to weed out the criminals.  If your state doesn’t have that procedure it’s probably a good idea for you to implement your own background check before hiring employees [and making sure existing employees meet the same standards]. 
          Alarm company employees have access to personal and sensitive information vital to life safety issues.  This information can be useful to protect a customer’s property and person, but can also be used for improper, illegal, purposes.  It shouldn’t be necessary to spell out every manner in which an employee can abuse the information available by virtue of the employment.
          The Employment Agreement has all the boiler plate provisions you need and there are plenty of blank spaces for fill-in terms.

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301