KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Should claim be reported and strategy for handling / last day to register for webinar
December 17, 2024
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Webinar TOMORROW- last day to register.  Dont miss this important webinar
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          K&K will present a free webinar on December 18, 2024 at noon ET on essential issues regarding E&O insurance coverage.  Be sure to attend or watch the webinar on the K&K website once updated.

Register here: https://attendee.gotowebinar.com/register/5871022000598911321
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Title:  Application for E&O coverage and related issues
Presented by:   Shawn Iverson of The Insurance Center
When: December 18, 2024 at 12pm ET.  Webinar will be posted on K&K website https://www.kirschenbaumesq.com/page/alarm-webinars
Who should attend:  Owner, GM, risk managers
Topics to be covered:
Do you really have E&O coverage?  Is there difference between general liability, professional liability, completed operations and Errors and Omission coverage?
Do all carries purporting to write E&O coverage for alarm/security companies understand the coverage
How important is detail in response on the application or renewal application
What are implications for less than accurate response to application questions
Do all carriers handle claims the same
How should you rely on your insurance broker and are they all the same
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Should claim be reported and strategy for handling
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Ken
     Hope all is great with you.  Enjoy reading all your information.  I have 2 questions.
     In the case where the CS and Dealer negotiated a deal with the customer are they required by their insurance to report this loss?  Workers Comp and Car insurance require you to report all accidents to them even if you fix the cars involved yourself or and don't use insurance. 
My next question is, in South Carolina, judges on the Circuit Level delay decisions on no fault clauses until all discovery is done as is how he said it.   
           We are involved in a case that we dispatched and the police reported all is secure and the customer did not want to go out and the next day discovered the break-in.   Our carrier choose the law firm to use and they are offering settlement before the trial.  
                 Our lawyer assigned by the insurance company asked for a decision on the no-fault clause and was told no decisions on no-fault clauses are made until all discovery is done.  This added to the cost of the lawyers because they still have to prepare for the case as they put it.   This means any settlement they make will be in our history for a few years causing higher premiums and an un-attractive loss run report. The insurance company says they make the decision to settle or not.  
  Please do not use our name.
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Response
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          I am not sure what you mean by “no-fault” clause.  At first I thought you were referring to an auto accident case, which does involve “no fault law’ in those states that have “no fault”.  But that clearly isn’t what you mean.  Since you don’t seem to be familiar with common terms and conditions in the alarm contract and alarm law it’s no wonder that your insurance defense counsel is also in the dark chasing their tails. 
          If they are preparing for trial then too bad for the idiot carrier who hired them, and yes, you too, when it comes to your loss run [which, by the way, has already been affected because the carrier opened a Claim File on this loss].
          To answer the first question you need to look at your policy to see your reporting responsibility. You may not be required to report a claim until you actually get a formal claim; either a claim letter or a summons and complaint.  I think most policies require you to report an incident that you believe will end up being a claim.  The reason I like that policy is because it hopefully get you and the carrier out in front of the claim that is likely to be made; you can gather and retain your records. 
          Subscribers often will starting asking you questions or ask for records, a sure sign that they or their carrier are interested in finding out if you have any blame and responsibility for the loss.  I get calls all the time from alarm dealers asking me what they should provide and what information they should convey.  I usually tell them they should contact their carrier and ask the carrier to retain me to guide them; some do, some don’t.  I’ve explained to carriers that how you respond to initial inquiries often influences whether a claim will stop dead in its tracks or proceed to the claim and lawsuit level, something you want to avoid and something the carrier should want to avoid [but some don’t seem to care about]. 
          Some courts will not permit a motion for summary judgment before discovery is complete.  If that is the case in your state then your attorneys should be trying to wrap up discovery. If you use the Kirschenbaum Contracts they should be preparing the motion for summary judgment.  Don’t be surprised if your attorneys aren’t following that strategy; they don’t know how.  They will plug along until they fold and settle or try the case; most likely it’s the carrier pulling the strings based on the defense budget and potential damage exposure.
          You need to be careful if the potential damage could exceed your insurance coverage.  If you are in that position then you need your own counsel to protect your interests against your own carrier and the defense attorneys it hired.  The concept here is “bad faith” and you need to carefully thread your strategy.  If you are in that position I suggest you keep my number handy.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com