KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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operators remote monitoring audio / Overloaded circuits / Sandy Springs / CS compliance issues 
April 11, 2020
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Free Webinars:  register today for the upcoming webinars:
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Webinar:  Monday April 13 at 12:30 ET:  Employment issues during COVID-19
Topic: Employee Management - Sick Leave, PTO generally, FMLA, Disability during COVID-19.  How to field Sick Leave, PTO generally, FMLA, Disability requests under the new FEDERAL LAW.   Can you terminate an employee now and how do you do it?  For state specific questions you must send your question in advance and we will try and address the issue; email Jennifer at Jennifer@Kirschenbaumesq.com to ensure we cover it during the webinar. 
When:  Monday, April 13, 2020 at 12:30PM-1:30PM EST
Presented by:  Jennifer Kirschenbaum, Esq., Kieran Bastible, Esq. and Jesse Kirschenbaum, Esq
Who should attend:  owners, HR, CFO, managers
Register Here:
https://attendee.gotowebinar.com/register/7840822332954217742
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Webinar:  Tuesday, April 14, 2020 at 12 noon ET:  Billing Software
Topic:  The best affordable designed software that does alarm industry recurring billing,  processes your ACH and CC and integrates with Quickbooks.  Sends invoices, sends overdue invoices, works with any cc processing company.   
When:  April 14, 2020  noon ET
Presented by:  Tom Aronica, CEO of Biller Genie
Who should attend:  bookkeepers, office managers, owners
Register Here:  https://attendee.gotowebinar.com/register/4240209824043066380
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Central station operators remote monitoring audio
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Ken
          How would an operator monitor audio remotely?   Sonitrol systems have audio detectors.
Chelly 
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Response
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          I believe the technology permits the operator to do at home whatever they could do at their in-house station.  Maybe some central stations would like to comment.  
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Overloaded circuits
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Ken,
          Question, Yesterday my central experienced a couple of concerns from dealers indicating they received a busy tone when calling into our central station. We later found it due to the increase of remote workers working from home?   Has anyone else experienced this and do they have any alternative solutions to the issue/concern coming from dealers and customers?
Jessica
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Response
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          Outside my area of expertise.  Better be resolved quickly though before you do need my expertise.
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Comments on Sandy Springs from article on March 7, 2020
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Ken
          Hurray and Kudos to John W. Yusza.  In that last line of his post, he's said it all !!!!!
          "No matter what you legislate …… you can't fix stupid."
Gene
Reliable Alarm
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Ken,
          Re Sandy Springs and Lee Jones.
          Sounds to me that Lee needs to go back to elementary school and be re-educated in basic math and taking responsibility for your actions.  One false alarm per year would be 100% false alarms per year.  
If you make a mess ….. clean it up.
          That is, if you're the one who caused the false alarm you should take responsibility for it,
          One plus one equals two ------ Lee.  You don't happen to work for CNN do you?
Gene
Reliable Alarm
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Cs compliance issue
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Ken
          Great Webinar on March 20, 2020 among the central stations. Very impressed with the proactive adjustments that our Central Stations have taken to continue with great services under our Pandemic challenges.      My monitored account base includes U.L. monitored jewelry stores which raises a question concerning Central Station U.L. Certifications.   The dispatchers working from homes that don’t have backup utilities and various other U.L. Standards might jeopardize U.L. Certifications. If a dispatcher action is interrupted by loss of power or communications that could jeopardize a timely response to a burglary or fire signal action, should I be concerned?   Do I need to notify my accounts of the monitoring infrastructure changes? What about my insurance protections?   Should U.L. monitored accounts be restricted to live Central Station interaction?
           I have been an Alarm installer & Qualified Manager for well over 3 decades without a single lawsuit and feel this Pandemic is not going to keep my company whole after the Pandemic ends. I am already losing accounts from deaths, bankruptcies, cancellations, and non-payment of services. I can’t even take customers to court, until they open back up for business. So, I guess my concern meter is keeping me alert to any potential liabilities that I or my counterparts may not have considered. Lots of things to think about every day in between washing my hands so many times and not touching my face. I desperately want to get back to normalcy.
   Everyone stay safe,
Fred Mellenbruch
Smart Alarm
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Response
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          It would be prudent to notify your subscribers that monitoring procedures may have changed as a result of remote monitoring or reduced in-house staffing, though I believe central stations will tell you that subscribers should not be experiencing any difference in services [a good thing in most instances].  Can’t hurt to notify subscribers that this crisis has caused some difficulty; something they probably know.  
          With the Standard Form Agreements you do have the right to suspend service, or terminate service, even without notice, if the central station is unable to provide monitoring.  That is not, at the moment, the case.
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Reaching K&K during the lockdown
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     During this crisis the most efficient way to reach our attorneys is via email.  You can also call and if not picked up, leave a message and your call will be returned promptly.
    Here are a few departments to contact directly:
alarm / security / pers / fire department:  Ken - Ken@Kirschenbaumesq.com or call and leave a message with return number at 516 747 6700 x 301
health care professionals:  Jennifer Kirschenbaum,Esq 516 747 6700 x 302; jennifer@kirschenbaumesq.com
alarm licensing:  Alison Gallub,Esq 516 747 6700 x 317  AGallup@Kirschenbaumesq.com; or Eileen Wagda, Licensing Administrator, 516 747 6700 x 312  EWagda@Kirschenbaumesq.com
Employment issues:  Kieran Bastible 516 747 6700 x 315  kbastible@kirschenbaumesq.com; or Jennifer Kirschenbaum,Esq
Concierge Alarm Clients have full access through our Concierge Program Coordinator, Stacy Spector, Esq  516 747 6700 x 304 or SSpector@Kirschenbaumesq.com 
Collections:  [courts are shut down at this time, so don't expect much progress.  We will however continue to prepare papers on our end so that we will be ready when the courts normalize]  Kathleen Lampert  516 747 6700 x 319  KLampert@Kirschenbaumesq.com
Pending litigation:  Caroline Wallet,Esq  CWallett@Kirschenbaumesq.com  516 747 6700 x 305 and Maureen Biel,Esq 516 747 6700 x 303  MBeil@Kirschenbaumesq,com
Bankruptcy and debt collection issues:  Steve Sheinwald,Esq  516 747 6700 x 309 SSheinwald@Kirschenbaumesq.com or Scott Dillon,Esq  516 747 6700 x 318

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To order up to date Standard Form Alarm /  Security / Fire and related Agreements, click here:  www.alarmcontracts.com
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CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY
You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com