KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** more on service people not leaving damaged equipment behind when insurance claim is made July 1, 2024 *********************** more on on service people not leaving damaged equipment behind when insurance claim is made from article on June 4, 2024 ************************* Ken: Jim of Certified Alarm is absolutely correct. I had a case where the burglars knew where high end restaurant’s alarm equipment in the back room was located. Penetrated the roof and destroyed the alarm equipment (radio transmitted a tamper signal and we dispatched PD & RP). The thieves were targeting the pristine liquor & very expensive wine room and probably the safe with the overnight receipts as the attack occurred early Sunday morning. About a WEEK was spent trying to put everything back together (extensive burglar & fire alarm system). The insurance adjuster called the manufacture of the panel and began INTERROGATING the poor tech support kid (had be fresh out of tech school, maybe 18?) and finally got him to say maybe a day to install an alarm system. This child had absolutely no idea what he was talking about and luckily the alarm manufacture recorded all phone conversations. We ended up getting about 60% of our billing. The manufacture ended up with a lot of egg on their face! AND a MOST unhappy Jade Alarm Co. owner. I wish I had known about ‘independent adjusters’ – one of the reasons to keep viewing your blog site!! THANK YOU FOR PROVIDING THIS FORUM TO HELP THE WHOLE INDUSTRY! Respectfully, Joseph (Joe) Pfefer, Founder & C.E.O. Jade Alarm Co ************************ another comment ************************ Ken I agree with most of what Jim says. I will say that in my 50 plus years in this crazy industry, most insurance companies will start the clock on a surge claim at the time of the occurrence. The file stays open for 6 months. The problem is the customer waits to see how much damage there is at the time of the hit. They need to call their agent immediately and register the date of the hit to start the clock. If they do not reach their deductible, then no claim goes in. A power surge nibbles at chips and weakens them. It may take months for the device to fail. If you are into surge protection, the best TVSS system manufactured in the US is Thor Systems, Richmond, VA. Check out their website. Stan Corn, Alarms, Inc ******************** Response ******************** While you should contact your E&O carrier of any potential loss, and certainly an actual claim, whether it’s a letter or summons and complaint, you need to stay in the mix and make sure your interests are protected. That is especially the case if the claim exceeds your insurance coverage. You have more at stake than the carrier; you are far more knowledgeable about the industry and the claim than the carrier and the defense attorney the carrier may retain. When in doubt or uneasy, call me. ********************** STANDARD FORMS Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
