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Is it legal to outsource alarm monitoring
August 30,  2023
Is it legal to outsource alarm monitoring
          Could it ever be legal to outsource alarm monitoring labor? Or are alarm monitoring businesses required to have UL-Listing which requires the labor (for example command station operators) to be in the US?
          I think you are asking if a central station can use non-employees as operators. You mention that UL requires operators to be in the US; I don’t know if that is an accurate statement. 
          First of all, a central station does not need to be UL listed.  Technically anyone receiving signals on the telephone or computer on their bedside table can monitoring alarm signals.  Obviously those days are long over but that’s because of technology and evolution of the central stations.  But, seriously, not all central stations have UL listing which means they either don’t pay for the listing, don’t meet the listing criteria, or both. 
          Licensing is required in many states for alarm monitoring and some of those license laws will require the operators to be employees and licensed or certified or approved for employment by the licensing agency.  A non-employee would not qualify unless the central station made that person an employee. 
          I don’t know what UL has to say about a central station having its operations exclusively in the US.  However, certain subscribers will prohibit foreign based central station operations, such as federal defense facilities [may be all federal and state facilities].  That prohibition may also extend to any private business who is a vendor to the federal government.  That said, I don’t think there is any law that would prohibit my home alarm from being monitored in a foreign country.  I don’t think that monitoring in foreign countries or Artificial Intelligence monitoring is yet effective or practical, but not so sure it’s illegal except as noted above.
          This is more than having operators work from home.
          We’d like to hear from the central stations on this issue.

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301