KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** Dealer warns about Samsung TVs July 3, 2026 ************************* Dealer warns about Samsung TVs ************************* Ken When someone asks me what our company does, I answer that we are a low voltage contractor that installs and services alarm systems, audio video systems, structured cable systems, camera systems, access control systems and intercom and central vacuum systems. When we design a home theater, we have recommended Samsung TVs for years. If we cannot convince the end user to purchase the TV themselves and have it on hand when we install the other equipment, we purchase through distributor such as Dow or ADI but we are Not a Samsung dealer. Recently, while replacing a sound bar, we discovered that one of their TV's outer screen was separating from the frame. We taped it in place to keep it from falling to the floor. I started the excruciating process of contacting Samsung technical support and argued that this was not a warranty problem but a design problem. After spending literally hours on the phone with various people, I got to a Tier 2 tech who admitted that they had a problem and some had fallen to the floor but to date, there has been no property damage or injuries and they would repair the TV. The Customer would have to have the TV off the mount and on the floor. After the fix cures, have the TV remounted. The customer used 6 Esterbrook clips to hold the screen in place and we do not recommend Samsung TVs any longer. Have your customers inspect their TVs. God forbid someone's toddler is under one when the screen falls out. Stan Corn, Alarms, Inc *********************** Response *********************** Thanks for the heads up; I recently installed a Samsung. I don't know if anyone else has had this bad experience with the product, but apparently Stan has. Thanks for sharing. By the way, if you are installing entertainment audio or video along with the security system, you can include the entertainment equipment in the Schedule of Equipment and Services in the Residential All in One or Commercial All in One. If however all you are installing is entertainment equipment, no security [or fire] you should use the HOME AUTOMATION AND INTEGRATION agreement. Disclaimer Notice is not necessary, though I might rethink that if Stan is right. ********************* STANDARD FORMS Alarm / Security / Fire and related Agreements. click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
