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Defective Honeywell equipment for the asking / Comment on what virus has done to your business / NICET complaint
May 4, 2020
Defective Honeywell equipment for the asking
            I have Honeywell Motion Detectors not working the wireless motion detector went to sleep and the control panel did not detect it as a malfunction. I followed all proper procedures in trip the motion detector and no detection occurred. I still have it if anyone is interested in troubleshooting it.
All Secure USA
Joseph LoRe
Comments on what virus has done to your business from April 29, 2020 article
            It delayed our annual UL inspection.  That was nice.
anon in SC
            Your April 29 2020 Newsletter asked for more observations…
            We believe the overlap of Covid-19 with the exposure of SimpliSafe deceptive advertising, will also expose traditional “warts” that can quickly change the profile of RMR related to the Alarm Security Industry.  We offer wide range of things-to-think-about.
~ Municipalities alerting citizens of slow or no police response to calls from private monitoring firms, unless verified emergency.
~ Skilled employees in all departments are idol, causing distasteful furlough/termination.
~ Most RMR customers are still “deterrent type”, ie motion sensors without Remote-IV/Interactive Verification.
~ RMR customer expectations include “special credibility” for on-site response when their alarm system calls for help.
~ Much of the RMR fee is for “special credibility” for on-site response. 
~ Expect cancellation or fee reduction of RMR customers without on-demand alarm site response.
~ Lenders and Investors due-diligence to include “RMR vulnerability to deceptive practices”. 
~ DIY, MIY, DIFY, taking and keeping market share. 
~ Need for “private security” is growing globally, yet highly fragmented.
~ Note details of recent ADT dispute and investigations of SimpliSafe by BBB/Better Business Bureau.
~ New-norms for the private security industry. 
            Suggestions for growing and retaining RMR
~ Mitigate exposure to deceptive business practices and related litigation for rebates.
~ Alert customers of new-norms that can influence their expectations, including local police response.
~ Encourage “deterrent” customers to update their systems with IV/ Interactive Verification.
~ IV/Interactive Verification to include remote monitored audio/ video/ analytics. 
~ Rather than furlough or terminate your good people, consider a team for 24-hour on-site-response.
~ Minimize attrition by offer fee reduction to published fees for deterrent customers… not wait for cancellation.  
~ Consider $high RMR for IV/Inter-active Verification to highlight product differential from DIY, MIY, DIFY.
~ Provide real insurance for deterrent customers against $loss as reported to Police.
~ Local Alarm Association and peers to participate in formalized long term private security or concierge response”.
~ Review all existing legal exposure and contracts, for all purposes.
~ Your in-house creativity is supported by expanded need and fragmentation.
~ See list of “Talking Points for next-gen RMR Lenders and Investors”, by Lee Jones.
Lee Jones
Support Services Group
NICET complaint
            I paid an took the NICED 1 test 5+ years ago, I passed. But I was not issued a certified because I'm self-taught, with 20 years of experience and have been installing Fire Systems for the last 10 years, I'm licensed to do so because in California you only need a c-10 Electrical License. I was told by NICED that I needed a representative from an AHJ to sign off on my experience, who would do that? I work in all kinds of Locations and I have not built a personal relationship for someone to do that for me. So now I need to find a tech with fewer experience and pay him to certify my company! 
No Bueno 
            Pretty sure it’s NICET, not Niced.  Maybe you took the wrong test.

Reaching K&K during the lock down
     During this crisis the most efficient way to reach our attorneys is via email.  You can also call and if not picked up, leave a message and your call will be returned promptly.
    Here are a few departments to contact directly:
alarm / security / pers / fire department:  Ken - or call and leave a message with return number at 516 747 6700 x 301
health care professionals:  Jennifer Kirschenbaum,Esq 516 747 6700 x 302;
Alarm contracts:
  Eileen Wagda 516 747 6700 x 312​
Alarm licensing:  Alison Gallub,Esq 516 747 6700 x 317; or Eileen Wagda, Licensing Administrator, 516 747 6700 x 312
Employment issues:  Kieran Bastible 516 747 6700 x 315; or Jennifer Kirschenbaum,Esq
Concierge Alarm Clients have full access through our Concierge Program Coordinator, Stacy Spector, Esq  516 747 6700 x 304 or 
Collections:  [courts are shut down at this time, so don't expect much progress.  We will however continue to prepare papers on our end so that we will be ready when the courts normalize]  Kathleen Lampert  516 747 6700 x 319
Pending litigation:  Caroline Wallet,Esq  516 747 6700 x 305 and Maureen Biel,Esq 516 747 6700 x 303  MBeil@Kirschenbaumesq,com
Bankruptcy and debt collection issues:  Steve Sheinwald,Esq  516 747 6700 x 309 or Scott Dillon,Esq  516 747 6700 x 318

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301