KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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customer complaining alarm co disappeared / Sign up for private and group meetings at ISC
March 12, 2026
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schedule FREE Private or attend Group meeting at ISC
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Time slots are booking up for the ISC West 2026 meetings. Schedule private meeting with Ken Kirschenbaum, Rory Russell, MItch Reitman or Shawn Iverson Ken, Mitch and Rory will meet at the Prestige Lounge; Shawn will meet at the Insurance Center booth number 28095 on the ISC floor.
Ken Kirschenbaum is available for private meetings Tues - Thursday 10am to 4pm.
To book time for private free consult or register for a Group Meeting contact Kathleen Lampert at 516 747 6700 x 319 or KLampert@Kirschenbaumesq.com. Concierge Client can also contact the Concierge Program Coordinator, Stacy Spector,Esq at 516 747 6700 x 304 or SSpector@Kirschenbaumesq.com.
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Group Meetings: Call Kathleen to register. Yes, it's free!!!!
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Tuesday 2 pm to 3 PM
Is it time to update your contracts and other issues you should be concerned about. Hosted by Ken Kirschenbaum
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Wednesday: 10 am to11 am
Selling or buying a business
Selling your alarm, fire and integration business. Small to large transactions. Selling Fire Protection accounts. By Rory Russell and Ken Kirschenbaum
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Wednesday: 1 pm to 2 pm
What's on your mind. Open meeting to discuss what's important to you. Hosted by Ken Kirschenbaum
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Wednesday: 2 pm to 3 PM
The One Big Beautiful Bill (OBBB) and what it means for alarm company owners and their employees The OBBB was signed into law on July 4th 2025. It is hundreds of pages long and deals with various subjects, but it does contain some provisions which are very beneficial to owners of alarm companies. Mitch Reitman has read the entire Bill and can tell you what you need to know and what you can still do get the maximum benefit on your 2025 tax return. Hosted by Mitch Reitman
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Thursday: 10 am to 11am
Best options for E&O and other insurance needed by your industry. Hosted by Shawn Iverson, CIC, The Insurance Center, 1741 North 2000 West, Ogden, UT 84404, 801-622-2626
www.InsuranceCenterUT.com
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Thursday: 1pm to 2pm
Which accounts bring the highest multiples on sale; how to position yourself to maximize the value of your alarm / integration business. Hosted by Ken Kirschenbaum
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customer complaining alarm co disappeared
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Ken
I live in Texas. Say you paid in advance for a years worth of alarm monitoring and the monitoring company quietly went out of business prior to that year being up. They made no attempt to notify you that your system was no longer being monitored and made no attempt to give you a refund. The only reason you found out is because the alarm had an issue that should have triggered a call from the monitoring company but no call came. It’s as if they disappeared into thin air. Their phones appear to be disconnected, emails go unanswered, they’ve left no forwarding address or contact information. They don’t seem to have a problem not providing the agreed upon service. To me, that’s definitely a deceptive business practice, it borders on outright theft. What say you?
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Response
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For starters I'd say you're pretty stupid to think you're going to get free legal advice because you sent in an email unsoliticed off the web, and perhaps by design, emailed the leading alarm industry law firm in the country.
But why did I decide to share this inquiry with the alarm industry [no private response was provided]? I get customer inquiries from time to time. In fact there is a negative review of my firm on line because I bascially hung up pm the caller stating that I represent the alarm industry, I don't sue the industry [typically]. This inquiry was curious because I wonder what happened to the alarm dealer [didn't bother to sell the accounts] and, a more interesting question, what happened to the monitoring company. Either the dealer, or reluctantly the central station, should have notified the customer of termiation of monitoring. It appears the dealer couldn't care less, but the central station is undoubtedly still operating.
It's poor practice to terminate monitoring without notice. Though the K&K contracts do permit termination for customer default you should send a notice. The notice should preferrably be before you terminate the monitoring service, but certainly immediately after monitoring is canceled. The customer, no matter how foul a customer it is, should not find out about cancelation of monitoring after a real, or false, alarm.
As far as using the "info" email address, if you're reading this email you have my direct email address. Use it. That way I won't confuse you with a clueless person scouring the internet for free legale [instead of a clueless alarm co owner or manager looking for free legal advice].
Talking about free legal advice, the kind that is OK, be sure to book up time at ISC for private and group meetings. I, together with Mitch Reitman, Rory Russell and Shawn Iverson, will be sharing our industry specific knowledge and experience at private and group meetings at ISC. Sign up with Kathleen [see info above]. Don't try to sign up sending email to "info". Thanks
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STANDARD FORMS Alarm / Security / Fire and related Agreements. click here: www.alarmcontracts.com
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CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
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ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ********************
THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily
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Wondering how much your alarm company is worth?
Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com
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