KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** Comments on sunset apathetic customers July 11, 2022 *********************** Comments on sunset apathetic customers from article on June 29, 2022 *********************** Ken I believe the best way to approach customers that don't want to hear about the sun-setting issue is to create an email thread. This way you have evidence of communication in the event you need it down the line. Also it does help to refer them to the internet (Tell them to Google Sunset Feb 22)- They can surf from there and see that this is very real. I only had 1 customer who failed to convert. His unit used dual pathways. The internet is primary and cell secondary. The alarm signals came into the central station and the customer thought he was right, and I was pulling a fast one. That is of course until he had an alarm with no internet service and the cellular signal failed to reach the central station. Then I got the call. I referred him to our multiple email exchanges where I pointed this scenario out. He upgraded and apologized! Protect yourself with evidence, Then let it go (Baby-sitting is OUT!) Stay safe over the summer! Dimitry Boss ******************** Ken Here at my company we're turning cartwheels. Making calls, sending repeat email and snail mail notifications and playing let's make a deal to keep those stragglers who have a history of paying their bills online. It's demoralizing as hell, even if it's just a small percentage of our base. We never say die until all efforts are exhausted. We've seen some of the customers with two paths of communication reduce to one. I personally hate the wireless communication companies and rue the day this industry succumbed to their supposed charm. Keep me Anonymous ********************** Ken I have your contracts and have saved my bacon frequently!! Thank you, John S Romero, President Keystone Security Systems ********************* Ken, We’ve had the same challenges with customers that just don’t give a damn about responding to such a critical component that needs replacement that provides fire life safety protection for their businesses and families. Ironically, if it was a refrigerator component or landscape irrigation control that needed to be replaced based on the 3G sunset you can almost bet your last dollar they would have it done at once and pay for it happily. The obvious suggestion here is something that we followed and that is basically ‘document the hell out of yourself’! We’ve sent emails, letters by snail mail and phone calls and some of these customers ignore it. One suggestion I would have is a bit novel but it is worth exploring and we’ve used it successfully on occasion. We basically tell the customer the 3G radio has to be replaced at their cost but we also give them the option to not have to spend a dime on replacing the radio if they provide an active usable landline. Believe it or not we’ve this has worked with some customers that have exercise this option and say they like the idea of having a landline again because they could also use it for 911 calls in case the cell network fails! Just a thought. Thanks again for everything you do Kenny-we love you! Darin Security One ******************** Response ******************* Thanks to all for sharing their experience and expertise. ****************** To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com