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Comments on more on Central Station no longer notifying low battery signals

January 26, 2024
Comments on more on Central Station no longer notifying low battery signals from article on January 13, 2024
          LOL we stopped calling on low batteries back in 1996 when we woke the boss up at 3am
          Our central station reports all low battery conditions plus transmitter troubles...but not to the customer; they report it to our alarm company only. The customer does not need to be notified at 2:00 am; the customer gets notified on their console of the condition when alarm is turned off..
          The alarm company needs to know this information though so we can respond during normal business hours. The customer needs a service call if they cannot change the battery themselves, or otherwise correct the 'trouble' signal on their console.
    Thank you, Ken, for keeping the alarm companies in the US up to date on laws.....appreciate it....we do not use your contracts, as they are a little expensive, but, use our own contracts......probably no-where as good as yours.
JFB, partner and engineer,
          I'm sure your home made contracts are just fine, at least until you want to enforce the contracts, sell the contracts, move to a central station that knows how to read and what to look for and an insurance underwriter with those same skills.
          I suppose a low battery signal doesn’t create an immediate emergency situation.  Since we’ve been discussing low battery only apparently the system is still functioning, probably on the low back-up battery.  But what about signal loss signifying that the system is not capable of communication; would that be something the customer would want to know about, even in the middle of the night?
          I think the take away here is that the central station, dealer and the end user need to have a clear understanding of what signals are capable of going from the alarm to the central station and how those signals will be handled.  I know I’ve been saying the same thing over and over.  If the customer doesn’t want to be notified unless it’s a verified actual alarm then that’s the customer’s prerogative; but be sure it’s in the alarm contract, clear as a bell. 
          It’s better to wake a customer up 10 times in the middle of the night than miss a smoke alarm that burns the house down, with the customer who didn’t want his sleep interrupted, with it.

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301