You can read all of our articles on our website. Having trouble getting our emails?   Change your spam controls and whitelist 

Comments on AHJ issue over response time for multiple fire alarms / Software webinars tomorrow
October 10, 2023
Comments on AHJ issue over response time for multiple fire alarms from article on September 21, 2023
          My first question would be do the other dealers in the area have the same problem, if yes how do they deal with it? If not find out what equipment they use, what CS they use, or who you made angry. 
          I talked about this about three years ago on your forum here. Here is the information I provided then. I did not cross reference it to todays current code as some AHJ's are still using NFPA 72 2016 edition and earlier. This answer should help name withheld with his issue. Assuming name withheld is not in Canada as they have a stricter signal transmission time than NFPA 72 here in the USA. See below: 
          I did some research to find the code sections in reference to the maximum allowable time it take for a fire alarm signal once originated from the protected building to the central station, and then to the fire dispatch center. In chapter 26 of the 2016 edition of NFPA 72 section 26.3.8 allows a maximum of 90 seconds for a fire alarm signal once initiated from a premise until it is displayed at the central station. This is the first timing regiment. Section* states that the central station shall immediately retransmit the signal to the fire command center. The * on this code section shows that there is additional information in Annex A. In annex A under A26.2.1.2 it qualifies the word "immediate" to mean "without unreasonable delay" and goes on to say that routine signal handling at the central station should take a maximum of 90 seconds upon receipt without unreasonable delay.
            So what could be a "reasonable delay." The time it takes for the public switched telephone network to route the call once the central station has dialed the fire dispatch phone number could be one delay or if the fire command phone number that was dialed shows a busy signal and must be redialed. The time it takes for the communications to answer the phone and take the call from the central station reporting the alarm could be another reasonable delay. These are examples of the reasonable delays I have seen with alarm reporting that are outside the control of any central station reporting the alarm to the fire command or dispatch center.
            Section 26.2.2 talks about verification which we do not do on commercial fire alarms but in annex A for A26.2.2 it does talk about a maximum of 90 seconds from the time of initiation of fire alarm retransmission to the fire communications center. In past earlier years editions of NFPA 72 it talked about this under end to end communications times. Most all of them use the phrase "without unreasonable delay" but, they don't give examples of what is a reasonable delay is like I have illustrated above. In order to accurately time a fire alarm signal you would need to be on the phone with the central station to be alerted when the signal has displayed there and time it from when it was first initiated at the premise. The display at the central station from initiation at the premise is 90 seconds. The next 90 seconds is the time the central station has until it makes the "attempt" to communicate to the fire command or dispatch center. This timing stops when the central station operator dials the fire dispatch phone number. I have been on past jobs where Fire Inspectors have said that the alarm should be coming across their radio within 3 minutes from the time the horn strobes activate. This is not true or supported by NFPA 72 or any other NFPA code and has been a misunderstanding for some time now. I hope this helps answer any questions and concerns. If I can assist in any way please feel free to call on me. 
   Thank you,
Ron Baumann, NICET IV
          NFPA 72 does not have a set amount of time for the supervising station to retransmit a signal to the communications center.  All of my references are from the 2022 edition of NFPA 72.  Section requires that, unless exempted by 26.2.2 and, that signals received at the supervising station shall be “immediately” retransmitted to the communications center. Section 3.3.144 gives a definition of “immediately” as “Performed without unreasonable delay.” The 2022 edition of NFPA 72 has 2 additions in regards to subsequent signals from the same protected premise.  Section requires the supervising station to continue to retransmit signals from the supervising station to the communications center.  Section allows the communications center to direct the supervising station to cease retransmitting signals for the protected premise in question, and this suppression time can be for up to an hour, after which, the supervising station would be required to again retransmit signals to the communications center. I am guessing that the 90 second time that your AHJ is referencing is the traditional “End-to-End” communication time for alarm signals.  So for example, in the 2022 edition of NFPA 72, section (under Performance Based Technologies), requires that the maximum duration between the initiation of an alarm signal at the protected premise, transmission of the signal, and subsequent display and recording of the alarm signal at the supervising station shall not exceed 90 seconds. This 90 second rule for getting the signal from the protected premise to the supervising station has been in place for many editions of NFPA 72 for DACT’s, and in the 2022 edition is in section The time that it takes the supervising station operator to retransmit the signal to the communications center is not included in this 90 second requirement.  Once the supervising station receives the signal, the NFPA only requires that they retransmit that signal to the communications center immediately, or as per the definition, without unreasonable delay.
Jason Dupuis
National Fire Alarm Training Manager
Cintas Corporation


Title: WorkHorseSCS
When: October 11, 2023 noon ET
Why attend: 
Alarm business operating software solution for Sales, Field Service, Customer Service, RMR (Recurring Monthly Revenue), Electronic contracts and Digital Signatures, all conveniently housed in one unified platform. Streamlines your alarm company's processes with Single Point of Data Entry solution. Integrates with over 40 Central Stations, along with leading platforms like, Alula, resideo, SecureCom, and SecureNet.
Who should attend: Managers and owners
Presented by: Steven Hayes, 941.229.8200
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:
Title:  Cornerstone Billing Solutions: Solutions for your alarm business operating software
When:  October 12, 2023  noon ET
Why attend:  Customer Management Software and Automated Recurring Billing in one cloud-based software platform. Live customer support.  Cornerstone's software includes: complete subscriber records, recurring details, billing history, quotes, job tickets, service calendar, mobile tech app, inventory, robust reporting, collections, central station/alarm industry integrations, and more. Our automated recurring billing ensures 100% of recurring is billed.
Presented by: Scott MacDougal, Founder and Owner of Cornerstone Billing Solutions. (847) 405-9517 ext 2 ;
Hosted by:  Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:

Software and central station webinars
          If you haven’t signed up for the webinars you’re making a mistake.  The live presentations offer you the opportunity to ask your questions and get answers.  You can join on any device including your office computer or your smart phone, so even if in the field or driving you can join and even participate. 
          If you miss the live webinar, no worry.  It should be posted on the K&K Website for alarm webinars within a few days of the live presentation; go here to check:

Central Stations series: Why You Should Be Monitored By Our CS
Hear from the leading central stations and “Why you should be monitored by” that central station.  The topic of remote operator monitoring from outside the central station facility and the dynamics that issue presents is sure to come up.  The question you need to be asking is why isn’t your central station participating and why are you still using your central station if it’s not participating?
October 17, 2023 noon ET, Emergency 24
Registration Link:

October 18, 2023 noon ET, Statewide Monitoring Corp
Registration Link:

October 19, 2023 noon ET, Legacy Security Services
Registration Link:

October 24, 2023 noon ET
National Monitoring Center
Registration Link:

October 25, 2023 noon ET, Dynamark Monitoring
Registration Link:

October 26, 2023 noon ET,  COPS Monitoring    Registration Link:

October 31, 2023 noon ET, Rapid Response Monitoring Center

Registration Link:
STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm /  Security / Fire and related Agreements click here:
CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY You can check out the program and sign up here: or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
ALARM ARTICLES:  You can always read our Articles on our website at  updated daily        *************************
THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily.
Wondering how much your alarm company is worth?  
Click here:
Getting on our email list / Articles archived:
    Many of you are forwarding these emails to friends or asking that others be added to the list.  Sign up for our daily newsletter here: Sign Up.

Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301