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Comment on your responsibility for power and communication outage / nightmare customer
August 7 2023
Comment on your responsibility for power and communication outage from July 21, 2023
          Pretty sure Verizon doesn’t give people new phones when their old ones age out (without a new and increased contract)
Matthew Wain
          How can you make the consumer responsible for a device that they can’t obtain on their own such as a cellular communicator, much less swap it themselves?  Yes you can make the argument that they must maintain an IP circuit, just like a phone line (aka POTS).  But when a technology sunsets is it reasonable to build into a contract that the consumer must purchase a like device, in the future at an unknown date and for an unknown cost?
          Maybe the most effective way to approach this is to set up a trust account and add a separate charge for transmitter technology updates and fund it like $1.00 a month per transmitter in the field paid for by the customer each month as long as they are a client.
Bart A. Didden, President
U.S.A. Central Station Alarm Corp.
Port Chester, NY
Milford, CT
St. Paul, MN
Pasco, WA
Comment on getting rid of nightmare customer from article on July 20, 2023
         Here is a method we used successfully to get rid of problem customers.  
         Some contracts give the alarm company the right to not only raise rates up to a certain point (whether it be a certain percentage, or based on increased costs, CPI, etc) but also to raise rates by ANY amount, provided the customer is given the right to cancel if he doesn't accept the increase.
         For example, if a customer is paying $1000 per year, raise him to $20,000 per year.  I guarantee you will end up with either a cancelled customer or one that (with the enormous increase) you will gladly keep.
          A provision permitting the alarm company to raise rates and allowing the customer the option to cancel if it disagreed with the increase fell out of favor long time ago [of course if you don’t change your contracts you may still have the old provisions].
          The cancel option exercisable by the customer fell out of favor because alarm companies would raise rate and the customer would cancel.  When the alarm company scrambled to withdraw the increase it was too late, the customer had already cancelled.
          That provision then changed to allow the alarm company to withdraw the increase if the customer objected, fixing the problem of the alarm company being caught with its pants down. 
          The provision eventually evolved to where it is now, permitting a fixed annual increase which the customer must pay; it’s already agreed to in the Standard Form Agreement
          This is just one example of a provision in the contracts that has been tweeted over the years; there have been hundreds and we constantly and continuously update the contracts to keep up with the times.

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301