KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Comment on techs having access to customer cameras  
May 6, 2021
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Comment on techs having access to customer cameras from article on April 28, 2021
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Ken,
          Regarding the concern for technician access to cameras, it is sometimes extremely helpful for a tech to have the cameras on their phone for initial setup or for ongoing service and support.  As a direct result of the ADT fiasco, we have sent a letter to all of our clients outlining how and why we may be able to touch their system in any way as well as how we protect their data in our offices.  This includes cameras, access controllers, remote security services and more.  Our letter is structured that if the client wants us to have access for support, such as to check if cameras are on line, they must specifically opt in.  Our staff is receiving a memo directing them to delete any and all client data including IP addresses, password notes etc. from their devices and reminding them of the NDA they signed on hiring and our obligation to protect both privacy and security.
 Tom B
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Response
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          I think you have a reasonable solution to the issue.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com