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Comment on remote monitoring from home / CS Webinar today / Register
October 24, 2023
Comment on remote monitoring from home
          I have been following the discussions pertaining to Central Stations for a while now and whether or not to allow their employees to work from home. I can't help but be reminded of the airline industry's "sterile cockpit" rules during specific times in a plane's flight, which includes time periods prior to takeoff. Sterile cockpit rules require that no unauthorized personnel be in the cockpit and that no idle chatter take place when going through various checklists. These rules were put in place to keep distractions to a minimum; distractions that lead to mistakes being made. Too often when those rules are violated, there are some unintended events that occur, including forgetting to set the flaps, which is crucial for takeoff and could cause the plane to crash. While not the best analogy, it seems to me central stations could learn a lesson from the airline industry about distractions and how to minimize them. I personally believe certain jobs should not be done from home, and alarm monitoring and dispatching is one of them.
   Just my two cents for whatever its worth.
Thomas Mockoviak, Senior Engineering Technician.
Fyr-Fyter Sales & Service, Inc.
Pennington, NJ
          We are in the midst of K&K’s central station webinar services 2023 and as I write this response we have four more to go.  So far one central station has announced that it has remote operators working from home, Emergency 24.  Two other central stations presented and announced that they do not permit work from home operators, Statewide and Legacy.  Today’s presentation is by NMC, tomorrow Dynamark, Thursday COPS and on October 31 the final webinar, Rapid Response.
          There’s been a lot of discussion about work from home and there is likely to be more, especially if UL is going to change its requirements and extend the work from home option.  Those central stations that permit work from home apparently are comfortable that they have sufficient safeguards and procedures in place so that the work from home model mirrors in cs facility operations.  I cannot comment on the technology because it’s not my expertise, but I do agree that it seems to introduce an additional element of risk in the monitoring process. 
          As Jeff Zwirn has pointed out this additional risk should be of great concern to dealers because all dealers are required to indemnify their central stations for loss, even if caused by the negligence of the central station.  If you don’t think you have agreed to that, read the Dealer Agreement again.
          I think this topic is getting and is going to get lots of coverage and discussion during the webinars.  If you miss the live webinars you can watch them on K&K’s website at  They will all be posted when the series is over. 

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central station webinars
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Central Stations series: Why You Should Be Monitored By Our CS
Hear from the leading central stations and “Why you should be monitored by” that central station.  The topic of remote operator monitoring from outside the central station facility and the dynamics that issue presents is sure to come up. 
October 24, 2023 noon ET
National Monitoring Center
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October 25, 2023 noon ET, Dynamark Monitoring
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October 26, 2023 noon ET,  COPS Monitoring    Registration Link:
October 31, 2023 noon ET, Rapid Response Monitoring Center
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301