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Comment on Monitoring Center requiring dealer insurance
March 15, 2021
Comment on Monitoring Center requiring dealer insurance from March 8, 2021 article
            Interesting article but what most alarm company owners don’t understand is such a conversation is the cheapest investment they can make into their success and it can be as little as a fifteen minute effort.
To do it in fifteen minutes just drop an email to your Monitoring Center Owner or President and ask the question, “what should I have in place for the long term success of my business?”
            I could answer with a checklist of items, some that could be self-verified, some verified by their accountant and others could be verified by sending me some blank documents for review.
In the end my customer, as well as USA would be the better for it. By the way, as an industry association supporter, I will do it for any company regardless if USA provides their monitoring service.
Bart A. Didden, President
U.S.A. Central Station Alarm Corp.
Port Chester, NY
Milford, CT
St. Paul, MN
            I cannot stress the importance of a Monitoring Center that provides "business" support to its dealers; support as in proper advice and best business practices.  Why is it the Monitoring Center's business to do anything other than properly monitor your accounts?  Well for one thing, because it can.  It's exposed to all kinds of issues by virtue of interacting with lots of dealers, many different systems and end users; it usually has contacts with other professionals; it is [or should be] licensed in numerous jurisdictions.  In order words, the Monitoring Center is likely operated as a bigger business exposed to a myriad of issues that most dealers don't encounter on a regular basis.
            Another reason is that the Monitoring Center has a vested interest in its dealers succeeding.  That won't happen unless dealers adhere to best business practices as they pertain to the alarm industry.  By helping dealers the Monitoring Center is really helping managing its own risks.  Keep in mind that every account and every signal the Monitoring Center deals with starts with a system installed and programmed by a dealer.  Monitoring Centers get sued all the time because of work performed, or work that should have been performed, by its dealers.  Better dealer performance will translate into less risk for Monitoring Centers.
            If you don't have these warm fussy feelings about your Monitoring Center then move; bite the bullet.  There are great Monitoring Centers out there; check The Alarm Exchange in the Central Station category.

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301