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Comment on Home with ADT Fire Alarm burns to ground – case dismissed
June 26, 2024
Comment on Home with ADT Fire Alarm burns to ground – case dismissed from article on June 10, 2024
Just curious if this failure could be tied to their employee remote monitoring work from home that might have failed? The lawsuit did not state that there was proof a fire alarm signal was or was not received by ADT or even sent by the alarm system from the house that burnt. I am amazed to see that the plaintiff went to court without this information. It appears that the case was dismissed simply because the plaintiff's failed to respond to the Defendants motion to dismiss and it also stated that the "Plaintiffs have abandoned their claims." 
            I think alarm dealers and central stations are waiting for the hammer to drop on a work from home operator missing a signal.  I am not aware of that happening, yet.  Interestingly a dealer mentioned to me just yesterday that he was concerned and unhappy that his central station had work from operators, but apparently not enough incentive to move the accounts.  Where this is heading is anyone’s guess.  Presumably central stations who permit and rely on work from home operators are saving money or finding it easier to staff operators, obviously with no added risk in the monitoring process.  If this were not the case and operators where getting paid the same, outfitting the remote work from home location proves costly and staffing isn’t much different, there would be no benefit to the work from home policy, especially for an established central station with adequate physical facility.
            A hard look at these factors may not occur until there is a well-publicized loss attributable to a work from home operator. 
            As far as the ADT case goes there is nothing in the court decision to suggest a work from operator was involved in contributing to the loss.
            If there are updates on this issue I am not aware of them.  Let us know if there are updates.

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301