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comment on can police and fire use auto attendant to screen calls
March 25,  2022
comment on can police and fire use auto-attendant to screen calls from March 21, 2022
     The 90 second issue is found in NFPA-72 (National Fire Alarm & Signaling Code). So since the 90 seconds is found in the Annex, it is not enforceable. Another reference to 90 seconds is found in the Annex (1).
Joseph Hayes, CPP, PSP, SET
     Customary response time whether by custom and practice or regulatory guidelines are undoubtedly satisfied when the central station operator connects with the 911 or other emergency call number. Delays caused by auto-attendant or simply too many calls requiring the 911 operator to put someone on hold or just ask them to wait a moment, is not the responsibility of the central station, provided of course that the central station is calling the correct number with the correct information.

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