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Cameras in rental property and call list issues / cs webinars continue / Why you should use our central station / cs webinars  Why you should use our central station - webinars continue
July 28, 2020
Next webinar:  starts at noon ET.  Register now:

General Monitoring Services  - July 28, 2020
Cameras in rental property and call list issues
            We have a subscriber that has a security account at his home.  He would like a second subscription at his rental property with ADC cameras.  His intent is to set the renters up with a sub user account but would like to keep an eye on the property.  Are there any issues with providing this to the landlord?
            Also, we often get questions on the following:
            CS dispatches to PUBLIC RESPONDER upon receipt of a fire alarm and will then call those on the list in order of priority. Initial here if you do not want CS to call Subscriber on fire alarm.  ______________
            Some jurisdictions require telephone call or other method of verification before dispatching PUBLIC RESPONDERS.  Initial here if Subscriber does not want PUBLIC RESPONDER called unless the alarm signal has been verified as reporting an emergency event ____________________.  Note that this does not apply to fire or carbon monoxide alarms and PUBLIC RESPONDERS will be dispatched without prior verification of the alarm signal.
            Per your instructions, I tell the sales team to not interpret the agreement.  This still leaves the customer without an understanding of the provision.  Is there something we can put in writing in Layman’s terms that we can respond to emails asking for clarification?
  Kind regards,
            The residential security system has nothing to do with the rental property system.  Two separate contracts are required.  Regarding the rental property you should place cameras in areas where privacy is not expected; cameras should be visible, not covert.  
            The call list information seems clear enough to me.  Fire gets reported to first responders; calls to the subscriber are optional.  The second provisions asks the subscriber if all signals need to be verified.  Sales people should not be interpreting or explaining the contract terms beyond reading them.
Appreciation noted
            I recently received a call from a friend of mine who owns his own alarm company in another state. He said he had an account that made the morning news as the building had gone down in flames over-night. He sent me screenshots of when he took over the account and the fact signals had been sent and received and also screenshots of the daily test signals. 
            The system was using cellular only. On this particular morning, the central station received a polling loop trouble. The fire panel was so desecrated in the fire that no history could be pulled from it. This may be his only saving grace. 
            I asked him if he was using your contracts and he said he is not.  I feel good about having your contracts in place and wanted to thank you for your supporting all of us in the industry. Btw, I sent him your information. Hopefully it isn't too little too late. 
Anonymous please,
            I appreciate your comments regarding the Kirschenbaum Contracts ™.  Your buddy won't be able to retroactively sign a contract that covers the fire loss.  But, he will be able to explain to the carry or another carrier that he has switched to the Standard Form Agreements.  That may help keeping the current policy from being canceled, higher premiums and difficulty getting another carrier to write the insurance for a reasonable rate.  
            Next time tell your friend about the K&K contracts before the fire.
        Why Choose GMS?
    GMS has been providing exceptional service and peace of mind nationwide since 1986. Today, GMS continues to uphold the highest levels of professionalism, integrity, and technologies. As we serve our client partners and thousands of monitored locations, GMS is proud to provide an exceptional experience in safety and security.
        Partners & Affiliations
    We are pleased to have many reputable vetted Industry partners within the Industry that are readily available to assist our partner Dealers with such needs as Insurance, Financing, Equipment, and overall Business Support to maintain and grow their business and affiliations such as TMA, and various state and regional associations. We believe our many long term partnerships and affiliations position us as top leaders in central station monitoring services. 
Providing You with Exceptional Service & Peace of Mind
    At GMS, we can offer you a complete suite of centralized monitoring solutions including Intrusion, Fire, Medical, Video, Elevator, Area of Refuge, Environmental, Loneworker, GPS Tracking, and custom solutions to include a wide range of IoT sensor solutions.
    We recognize that different industries have unique and complex needs - and we’re always prepared to meet them even when they are not on the list of specific offerings. While we strive to retain the personal service of a smaller central station, we are also pleased to have the large central monitoring station capabilities. Whatever your monitoring needs, we stand ready to help you succeed.  We believe in a lifetime partnership rather than a one-time customer experience.

Central station webinars
            Not all central stations on The Alarm Exchange have opted to participate as of yet.  You still have time.  Contact our Concierge Coordinator Stacy Spector,Esq at or 516 747 6700 x 304.  You just might pick up one or more dealers.
            And, speaking of dealers, selecting the right central station is important; there’s lots to consider.  K&K is saving you the trip to Vegas and bouncing from one booth to another, stuffing your pockets with candy and pens [not that there is anything wrong with that].  You have and you will be hearing from the best of the best in this webinar series.  
            Keep in mind that any legitimate central station is going to require you to sign a Dealer Agreement.  This isn’t a car rental contract at the airport.  It can be modified and you need to ask for those modifications.  I’ve designed a Rider that applies to every central station Dealer Agreement because it includes all the provisions a dealer should be asking for and is entitled to.  If you are negotiating with a new central station or re-negotiating with your current central station, be sure to get the Rider.  It’s $500 and well worth it.  Order it at in the Monitoring Centers Contracts category.

Central Station* 2020 webinar series K&K is hosting webinars by central stations, one at a time, who will address "why you should be using our central station".  Each webinar will be approximately 20 minutes and then Q&A opportunity.  See what your central station has to offer or what others offer, enabling you to choose the right central station for you.  You should be using a central station listed on The Alarm Exchange to be assured of quality and more importantly, accountability.
  *  only central stations on The Alarm Exchange will be invited to participate
Register Now for the CS webinar series: 

General Monitoring Services  - July 28, 2020
Cops Monitoring - July 29, 2020 

Security Partners - July 30, 2020 
National Monitoring Center - July 31, 2020

Electronix Systems Central Station Alarms - August 6, 2020
Central station 2020 webinars

             Not all central stations listed on The Alarm Exchange have opted to participate in our webinar series, "Why you should be using our central station" and I've been wondering why.  Only answer I can come up with is, apparently, they don't think you should be using their central station.  Go figure.
            Our central station's webinars have begun.  Register now.  
            Central stations will have the opportunity to tell you what services they offer, to what extent the services are unique or specialized and what you can expect to pay.
            The webinars offer an excellent opportunity to interact with your central station, scope out another central station, and consider whether you want to move accounts or open new accounts with a particular central station.  Am I encouraging central station hopping?  No, but I am encouraging you to use central stations listed on The Alarm Exchange.  Why, for you, not me.  You get the added protection of knowing that the listed central stations are expected to deal with dealer issues and cooperate with a goal of resolving disputes. Those that fail to co-operate risk having their post removed from The Alarm Exchange.  That may not sound like a big deal to you, but check out The Alarm Exchange central station category.  Every major reputable central station is participating.  If your central station isn’t, move to one that is.  If you don’t, don’t bother complaining to me about problems you have with the central station; I have no relationship with that central station and won’t be able to make a call to resolve your issue.  
            So make some time to attend the webinars, by video or on your phone.  They will all be recorded and you will be able to view or hear them by visiting the K&K website and navigating to the alarm webinars:

To order up to date Standard Form Alarm /  Security / Fire and related Agreementsclick here:
You can check out the program and sign up here: or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
NOTICE:  You can always read our Articles on our website at
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301