KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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USA’s M2M fire communicator for free/ comment on canceling fire alarm acct / ISC Meetings Schedule Now  
October 23, 2024
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Time is running out.  We will soon be closing the meeting time opportunities. Schedule your free private meeting with KK at ISC East
No "last minute" meetings will be scheduled.
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    If you're interested in a private [yes, it's free] meeting at ISC East [we will be meeting just outside the exhibit hall] please contact Stacy Spector,Esq at 516 747 6700 x 304 or SSpector@Kirschenbaumesq.com. Concierge Clients will have priority.
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USA’s M2M fire communicator for free / comment on can you cancel inoperable account article on October 11, 2024
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Ken
    Thanks for everything you do for the industry; come by our booth while you are at the ISC East conference and say hello.
     But back to the topic.
     Why would anyone, including Anonymous, want to cancel a fire alarm contract or find the customer a new vendor?
Anonymous, or any alarm company, could become a USA Central highly valued customer, get a fully compliant M2M fire communicator for free and negotiate a new higher RMR contract for their business and bottom line?
    Simply amazes me that dealers don’t take advantage of our offering, especially when USA's monthly cellular fee is less than the major manufacturers or carriers.
Bart A. Didden,President
U.S.A. Central Station Alarm Corp.
Port Chester, NY
Milford, CT
St. Paul, MN
Pasco, WA
877-872-1266
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Response
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          Thanks for the invite; I’ll be sure to stop by USA’s booth.
          There could be lots of reasons an alarm company doesn’t want to continue with a customer.  I agree that before losing a customer it makes sense to consider alternative.  Updating a system and getting more money from the customer would be ideal and likely to solve a lot of the problems with the customer.  Selling the account or just giving it away is another option.  There will certainly be times when no option other than canceling makes sense, in which case you can still consider just canceling or sending to K&K for collection if the customer has breached the contract.
          If you start canceling too many customers then perhaps you need to calm down and take a break.  It’s not always easy dealing with customers, especially when they are hysterical and blame you [but I wouldn’t really know about that personally].
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com