KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Notifying subscriber of unreliable communication service /  renewing Concierge Program / Contract Sale - save thousands of dollars - order now
January 4,  2025
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K&K Contract sale 2025 now through January 10, 2025
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THE SALE RUNS THROUGH JANUARY 10, 2025.  
         30% off all contracts and forms
Join the Concierge Program before you order contracts and get additional 10% discount.  Join here: https://www.kirschenbaumesq.com/page/concierge
Order contracts and forms here: https://www.kirschenbaumesq.com/page/alarm-contract
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NOTICE:
    The Standard Form Agreements have been updated for 2025.  Check with our Contract Administrator, Eileen Wagda, at 516 747 6700 ext 312 to see if your forms need updating.  Because of this year’s deep sale discount these contracts will have free or discounted updates. The sale ends January 10, 2025; the sooner you order the sooner you will get the contracts.  Please do not call requesting priority unless you are a Concierge Client or have paid for expedited service.
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How to order: order at www.alarmcontracts.com - ordering is easy - order on-line during the sale and save thousands of dollars.  Need help ordering?  Call our Contract Administrator Eileen Wagda at 516 747 6700 x 312 for assistance. Concierge Clients can call our Concierge Program Coordinator Stacy Spector, Esq for assistance at 516 747 6700 x 304. Concierge Clients receive an additional 10% off the sale price.  You can join the Concierge Program before ordering to receive the discount and you should take advantage of this program.
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    Contract sale runs through January 10, 2025. This will definitely be the best deal of 2025. When you place the order the full price will come up. We will apply the discount manually when we process the order.  Contracts will be delivered by email only. Just order what you need - we will check and apply the proper discounts.  THIS IS THE BEST SALE EVER and available for limited time. No more confusion about discounts; it's simple: 
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Notifying subscriber of unreliable communication service /  renewing Concierge Program
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Ken,
          We service and monitor a facility that changed from Verizon to another (internet based?) phone service.  Daily test signals occasionally fail and we have sent repeated emails expressing the service is unreliable since the change.  Today I received a text that they want us to come and test the alarm and central office signals, I replied we would but, that does NOT mean the signals will work reliably.  I also followed up with the following email:
   "Jose,
           Per your text message this morning, we will come to Rebekah today to test the Fire Alarm and see if the central office receives the signals.
HOWEVER
This in NO way means the transmissions will be reliable.
As we have seen and experienced, signals are sporadic since the phone service has been changed.
In addition, we are under the impression that the phone system does NOT have battery backup as required.
If testing today is good, it will NOT mean it will work for the next or subsequent signals.
As previously advised, your facility should call FDNY immediately for any alarm signal
And have someone go to the street fire alarm box, operate it, remain there to direct fire fighters to the fire."
    Your thoughts and suggestion?
also
    How do I renew concierge?
Thank you
Jeff
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Response
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            Customers changing phone service often don't realize how that will affect alarm system communication.  For critical alarms, such as fire, it can have severe consequences.  Your text to the customer should have makes it clear that the current phone system is unreliable.  I am not sure that the customer will appreciate the advice to have someone handy to pull a street alarm box.  It would be more appropriate to advise the customer that if a fire alarm is not working or reporting reliably a Fire Watch is necessary.  You can then explain what a Fire Watch is and suggest the expense it could cost, not to mention the responsibility assumed for the fire watch. 
      You could also notify the NYCFD who might decide to inspect the system and impose fines or demand Fire Watch.  You could let the customer know you notified the NYCFD, as you are required to do if a fire alarm is not working.
            Your Concierge Membership renews automatically, though it will stop if your credit card on file has expired.  K&K's office manager Amy LaVeglia should have reached out to you; you can reach her at 516 7476700 x 313 or ALaVeglia@kirschenbaumesq.com. Thanks for being a Concierge Client for several years and be sure to take advantage of the contract sale going on now for additional discount benefits.
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STANDARD FORMS  Alarm /  Security / Fire and related Agreements
 click here: www.alarmcontracts.com
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CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com