You can read all of our articles on our website. Having trouble getting our emails?   Change your spam controls and whitelist 
NJ fire alarm customer questions long term contract and wants to switch alarm company
/ Don’t miss contract sale

January 6, 2023
NJ fire alarm customer questions long term contract and wants to switch alarm company
          I have a customer that I have a fire alarm contract (yours of course- the Fire All in One). Can you please help me with the customer’s comments?  They are looking to switch to another company because of having all services under one company.  The fire contract is for 10 years and they have 6 years left.
 Name withheld
Here are the customer’s new consultant’s comments:
          “We have consulted low voltage for customer.  We provide installation, service, monitoring and inspections for security and fire protection at multiple sites. 
          As we were reviewing their existing services we reviewed the monitoring agreements you hold for them.  The one thing that stands out to me is that the agreements are all ten year agreements. Based on the NJ contract law adopted in 2014, data transmission contracts (monitoring) cannot exceed five years. Here is the law: “NJ Contracts Law N.S.A.40A:11-1 et seq.  April 2014 (8) The supplying of any product or the rendering of any service by a company providing voice, data, transmission or switching services for a term not exceeding five years. My only two questions regarding these agreements, were they reviewed and approved by a NJ licensed contract lawyer post 2014 and if so could you please provide their information?  Monitoring and service contract law changes in NJ every few years including the new service agreement law of 2022." 
          Customer is willing to negotiate a contract buyout but only if the original contract meets NJ contract law standards.  I’m looking forward to our conversation.”
          K&K looked at this law when it was enacted and determined that it did not apply to alarm monitoring services or contracts. We won't be having any conversation with your competitor but he's certainly able to have his say on behalf of the customer when we sue him on the contract, which will be by way of arbitration.
          This customer is under a 10 year contract, the Fire All in One.  If the customer stops paying the recommended action is contacting K&K’s collection department [call Kathleen Lampert at 516 747 6700 ext 319 or].  The competitor’s offer to discuss settling the contract if he thinks its enforceable is not particularly appealing to me, and I am sure it’s not acceptable to you.  The customer owes 80% of the balance of the contract, and legal fees and costs if we have to pursue the customer. 
          It’s the start of 2023 and I’m not a fortune teller, but I believe we [that’s me, you and especially the customer base of every alarm company] are headed into financially challenging times.  I expect interest rates to continue to rise; customers will exhaust their credit lines, and lenders will tighten and eventually significantly limit credit.  This is likely to cause an increase in financial failure for individuals and businesses.  Don’t shoot the messenger. 
          The alarm industry weathered the covid shut down but what’s coming is quite different.  During covid the government decided to bail out individuals and businesses, throwing massive amounts of money into the economy.  That open faucet of funds is pretty much dried up. 
          Where am I going with this?  You need to be more diligent than in recent memory about collecting your receivables.  A customer that typically paid within 30 to 60 days, and all of a sudden doesn’t, is likely in trouble.  The alarm invoice is usually not a major expense, and if this relatively small expense can’t be paid it signals much greater financial difficulty.  You need to contact your customer as soon as the typical payment schedule is not met.  That means a customer who pays within 30 days needs to be contacted on day 35.  The customer who typically pays within 60 days, needs to be contacted on day 65.  The customer who pays after 90 days needs to be brought “into line”.  Only the most reliable customers should be permitted to withhold payment beyond 90 days.  If no other good reason for that guideline comes to mind then here’s one:  When you sell your alarm accounts the over 90 day customers will be excluded; therefore the over 90 day customers aren’t worth anything from an equity valuation.  That and the longer this customer stretches you out the more likely it will be cheaper to just switch alarm providers, assuming the customer remains in business or in the premises.
          By the way, and for those who don’t use K&K contracts, now is the time to “switch” and get the Standard Form Agreements.  You must use K&K contracts to use K&K’s collection department, and that alone is “worth the price of admission”.  Contracts are on sale for next few days; don’t miss out.


Join the Concierge Program before you order contracts and get additional 10% discount.  Join here:

    The Standard Form Agreements have been updated for 2023.  Check with our Contract Administrator, Eileen Wagda, at 516 747 6700 ext 312 to see if your forms need updating.  Keep in mind that updates are free for 6 months and half price for 12 months from your original order date. Requests for updates will be processed after the new orders are processed.  The sale ends January 13, 2023; the sooner you order the sooner you will get the contracts.  Please do not call requesting priority unless you are a Concierge Client or have paid for expedited service.

How to order: order at - ordering is easy - order on-line during the sale and save thousands of dollars.  Need help ordering?  Call our Contract Administrator Eileen Wagda at 516 747 6700 x 312 for assistance. Concierge Clients can call our Concierge Program Coordinator Stacy Spector, Esq for assistance at 516 747 6700 x 304. Concierge Clients receive an additional 10% off the sale price.  You can join the Concierge Program before ordering to receive the discount and you should take advantage of this program.
    Contract sale  runs through January 13, 2023. This will definitely be the best deal of 2023. When you place the order the full price will come up. We will apply the discount manually when we process the order.  Contracts will be delivered by email only. Just order what you need - we will check and apply the proper discounts.

Here's the deal:
    Buy 1 All in One Residential, Commercial or Fire All in One and get $100 off and $50 off Disclaimer Notice  save $150
    Buy 2 All in One forms and get $100 off first and $200 off second and $75 off Disclaimer Notice and $100 off rider and $100 off the Honeywell Notifier rider.   Save up to $575.
    Buy 3 or more All in One forms and get same as above and $300 off the third form and $400 off the fourth form.  Save up to $1275.00 [Residential, Commercial, Fire, Home Automation]
    Commercial Mobile Surveillance Lease $1000.  Save $250
    Fire All in One with Security Rider $1275.00. Save $300.00  Add the Commercial Fire All in One and the Commercial All in One and get $200 off each.  Save $700.00
    Qualifier Agreement $1200.00   Save $300.00
    Digital Sign And Display Sales, Hosting And Service  $437.50  save 50% $437.50
    Computer Consulting and Service   $437.50  save 50% $437.50
    Nationwide DIY with monitoring.  $3500.00    save $1000.00**
    Nationwide PERS with or without GPS tracking. $3500.00 Save $1000.00**

NEW THIS YEAR TO THE SALE:  All other contracts not listed above will be discounted 20% during the sale.  Concierge Clients will receive an additional 10%.  save thousands

* Your order must be placed on line at and received by our office no later than January 13, 2023 by midnight EST.  Orders must contain valid credit card payment and be processed; you will receive confirmation.  Fill out the order form; the full prices will show and we will apply the discount before processing the order.  Orders arriving after sale ends will be processed at regular published rates.  Orders will be processed in order received.  For Rush orders, delivered by email within 48 hours, add 15% - call Eileen to process.
       Concierge Clients will receive their Concierge Program Discount on the Sale Price.  Sign up for the Concierge Program before placing your contract order to receive the additional discount.
** Does not include consultation or modification
     What's our Guarantee policy re updates?   
Free updates within 6 months of purchase***      
Half price within 6 months to 1 year***  
*** applies to original purchase only

To order up to date Standard Form Alarm /  Security / Fire and related Agreements click here:

To order up to date Standard Form Alarm /  Security / Fire and related Agreements click here:
CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY You can check out the program and sign up here: or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
ALARM ARTICLES:  You can always read our Articles on our website at  updated daily             
THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily
Wondering how much your alarm company is worth?  
Click here:
Getting on our Email List / Email Articles archived: 
    Many of you are forwarding these emails to friends or asking that others be added to the list.  Sign up for our daily newsletter here: Sign Up.  You can read articles and order alarm contracts on our web site

Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301