You can read all of our articles on our website. Having trouble getting our emails?   Change your spam controls and whitelist 

More on Work from Home /  Register for Webinars 
September 29, 2023
More on Work from Home
Ken, thank you for continuing to keep this subject in the spotlight, and I’d like to offer a response. If you can get this out before next Tuesday (for TBFAA convention notice at the bottom of my email) that would be great.
          Clearly, I take issue with permanent Work From Home [WFH] and will continue to work to expose the TMA and UL committee members who voted for this dangerous allowance.
          Responding to Mr. Hertel (and all other TMA and UL committee members):
          I worked with TMA and UL in the beginning of Covid to draft and support the original Temporary WFH during a declared disaster event.  I stand by this work to this day. No one really knew what was going to happen. Despite Texas remaining open and free, we were forced to recognize and address states that were not so lucky.
          TMA worked—successfully, I might add—to have CISA declare alarm dispatchers as essential employees to ensure no interruptions in monitoring.
          Question for your readers: If alarm dispatchers were declared essential employees, what was the need for a permanent WFH allowance?
          I’ve been a vocal opponent of Permanent WFH, from day one.
Regarding Dispatch Center specifically and what we did during the initial days of Covid:
          We sent non-dispatchers (Data Entry, IT, and Dealer services) home for 2-3 months until the uncertainty of Covid subsided, and environmental controls were implemented within our CO.
          Dispatchers, our CSM, and I continued to work in the office.
          To my knowledge, I have the ONLY proposal currently in UL’s system to REMOVE Permanent WFH, proposed in MAR 2022.  The proposal, PR38128, is still “stuck” in UL for reasons I do not know (is it purposely being held? I’m not sure)
Here is a link:
          I do not agree with any reason to vote Yes to PERM WFH if you do not support it. A vote Yes, regardless of reason attempting to justify, continues to allow Perm WFM.
Regarding “market forces will determine what we end up with “– I cannot disagree strongly enough.
          We do not manufacture or sell widgets. We protect property and lives. Any lessening of a standard, a standard designed to ensure a minimal acceptable response (especially regarding the protection of lives) should NOT be left for the market to sort.
          For those that can travel and are interested, the Texas Burglar and Fire Alarm Association (TBFAA) is having its annual convention next week in San Marcos Texas (
          It’s free to attend and topics like this are welcomed for discussion.
Stephen Harper
Dispatch Center, Ltd
Direct: (210) 547-4696
Office: (210) 491-3400
Fax: (210) 491-3408
          I’ve yet to see anyone come out and support, or even justify, work from home.  We know that “allegedly” some central stations still support and permit work from home operators.  Dealers, you really need to find out where your central station stands and get something you can legally rely on, such as an affidavit from an officer, so when the work at home operator makes a mistake and the central station demands indemnity from you, you will be able to defend claiming fraud.  And if you can’t get the affidavit you need to re-evaluate your choice of central station [and maybe increase limits of your insurance coverage].

         With all the discussion, and dissatisfaction, about management software our first webinar series is by software providers offering comprehensive software programs for the alarm industry.
Title:  Fieldhub: All In One Operations and Accounting Software For Security and Fire Integrators
When:  October 3, 2023  noon ET
Why attend:  FieldHub is a comprehensive software program that integrates proposals, planning, warehouse inventory management, scheduling, field technician mobile applications, invoicing, accounting, tracking systems and devices, creation and linkage of a central station account, and much more
Who should attend: managers and owners
Presented by: Miles Fawcett, Founder and CEO of FieldHub Inc. 202.417.8196;
Hosted by:  Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:

Title:  Micro Key Solutions
When:  October 4, 2023  noon ET
Why attend:  Robust Accounting and Monitoring Solutions for the Security Alarm Industry delivering user-friendly, seamlessly integrated accounting, service, and central station monitoring software that centralizes your data, integrates service tracking, and streamlines operator communications. 
Who should attend: managers and owners
Presented by: Victoria Ferro, President, Micro Key Solutions, 407-870-0040;

Hosted by:  Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:

Title:  Innovative Business Software:  operating software for central stations
When:  October 5, 2023  noon ET
Why attend:  Innovative Business Software is central station solution to smooth operation and integration
Who should attend: managers and owners
Presented by: Jen Kolind, President and CEO of Innovative Business Software Inc. 469 556 2822;  
Hosted by:  Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:
Title:  Bold Group: Why you should choose Bold Group for your alarm business operating software
When:  October 6, 2023  noon ET
Why attend:  Bold Group provides comprehensive business management software solutions tailored specifically for the security industry with cutting-edge software empowering security organizations to efficiently manage every aspect of their business within a unified platform, thereby simplifying their operations.  Wide range of features caters to the diverse needs of security organizations incorporating essential functionalities such as general ledger management, billing and invoicing, scheduling, workflow management, and more.
Who should attend: managers and owners
Presented by: Alison Forsythe, President and Julie Lichty, SVP, Product Management,
Hosted by:  Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:

Title: WorkHorseSCS
When: October 11, 2023 noon ET
Why attend: 
Alarm business operating software solution for Sales, Field Service, Customer Service, RMR (Recurring Monthly Revenue), Electronic contracts and Digital Signatures, all conveniently housed in one unified platform. Streamlines your alarm company's processes with Single Point of Data Entry solution. Integrates with over 40 Central Stations, along with leading platforms like, Alula, resideo, SecureCom, and SecureNet.
Who should attend: Managers and owners
Presented by: Steven Hayes, 941.229.8200
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:
Title:  Cornerstone Billing Solutions: Solutions for your alarm business operating software
When:  October 12, 2023  noon ET
Why attend:  Customer Management Software and Automated Recurring Billing in one cloud-based software platform. Live customer support.  Cornerstone's software includes: complete subscriber records, recurring details, billing history, quotes, job tickets, service calendar, mobile tech app, inventory, robust reporting, collections, central station/alarm industry integrations, and more. Our automated recurring billing ensures 100% of recurring is billed.
Presented by: Scott MacDougal, Founder and Owner of Cornerstone Billing Solutions. (847) 405-9517 ext 2 ;
Hosted by:  Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:
Central Stations series: Why You Should Be Monitored By Our CS
Hear from the leading central stations and “Why you should be monitored by” that central station.  The topic of remote operator monitoring from outside the central station facility and the dynamics that issue presents is sure to come up.  The question you need to be asking is why isn’t your central station participating and why are you still using your central station if it’s not participating?
October 17, 2023 noon ET, Emergency 24
Registration Link:

October 18, 2023 noon ET, Statewide Monitoring Corp
Registration Link:

October 19, 2023 noon ET, Legacy Security Services
Registration Link:

October 24, 2023 noon ET
National Monitoring Center
Registration Link:

October 25, 2023 noon ET, Dynamark Monitoring
Registration Link:

October 26, 2023 noon ET,  COPS Monitoring    Registration Link:

October 31, 2023 noon ET, Rapid Response Monitoring Center

Registration Link:

STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm /  Security / Fire and related Agreements click here:
CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY You can check out the program and sign up here: or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
ALARM ARTICLES:  You can always read our Articles on our website at  updated daily        *************************
THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily.
Wondering how much your alarm company is worth?  
Click here:
Getting on our email list / Articles archived:
    Many of you are forwarding these emails to friends or asking that others be added to the list.  Sign up for our daily newsletter here: Sign Up.

Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301