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More on fire department cancellation after dispatch
October 22 2022
More on fire department cancellation after dispatch 
          We had a heat detector trigger in an attic.  Homeowner said to cancel the FD – my policy was to NEVER cancel on fire dispatch.  The bathroom fan had burst into flames – homeowner said WE WALKED ON WATER!
     THEN….. Had convenience store holdup alarm received.  My Central Station Dispatchers got a phone call and told to cancel the alarm.  NO CODE ID was given – so, we did NOT CANCEL.  REAL manager was on the floor with bullet wound severing the femur artery.  Thief fled
       KCMO PD EXCELLENT (at the time) response equaled the manager’s life being saved by the responding officer!
   Procedures are there for a REASON!
 Joseph Pfefer
          I agree and think it’s easier and safer to comply with dispatch procedures which of course should comport with industry standards and contractual commitments.  It becomes a little trickier when the subscriber is in a false alarm fine area.  Fire and CO detectors can be another tricky call, especially if no one is home when the First Responders get there.  But that’s why your contract should be in place to protect you from pesky false alarm fines and damage caused by First Responders when no emergency is found. 
          You only have to be wrong once on a canceled dispatch to remember it for the rest of your life.  You’ll forget about the false alarm fines and customer gripes quickly. 

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301