More Comment on How should central station identify on calls / politics / ISC FREE Private Meetings scheduling now / send us email addresses September 19, 2024

KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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More Comment on How should central station identify on calls / politics  / ISC FREE Private Meetings scheduling now / send us email addresses
September 19,  2024
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More Comment on How should central station identify on calls / politics from article on September 11, 2024
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Ken,
          Regarding "Politics" Post.
Subject: Censoring content in this forum.  The first amendment guarantee's free speech. 
What it doesn't say, but does imply is:
If you don't like what you are hearing, DON'T LISTEN.
  Jim
Certified Alarm
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Ken
          The Security Response Center is a third party monitoring company that I founded in the early 1980’s!
When we make outgoing calls to our dealers customers the Caller-ID displayed is the Dealer Name and the return phone number will either be the Dealer’s office number or an incoming line into our phone system that we answer in the dealer’s name.
          While speaking with the dealer’s customers we represent ourselves as belonging to the dealer. 
          In those cases where the customer wishes to speak with the dealer’s service, sales or accounting departments we transfer the call to the appropriate number or the dealer’s published telephone number.
          We do not promote “The Security Response Center” to our dealer customers but we do not attempt to hide who we are if we are challenged by a dealer customer.
          Most, if not all of our dealers are proud to have the Security Response Center as their “monitoring division.”
     David Currie – Founder
  Security Response Center
  Sarnia Ontario N7T 5W4
  Direct Phone: 1-866-337-1234
  DaveCurrie8663371234@gmail.com
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Response
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          As to politics I do try to steer clear because politics is not the purpose of this forum.  I wish I have 100 million readers- I’d talk politics and sell ad space.
          As for Security Response procedures I do have suggestion; you should not be holding yourself out “as belonging to the dealer”.  That is a misrepresentation.  There are many central stations answering phones etc and identifying as the dealer, but I don’t know that they would say they are or “belong” to the dealer.  Better response is I think that cs monitored the account for the dealer.
          Years ago dealers were very sensitive about how the cs identified itself.  I think it’s less of a concern now.  In fact when I am negotiating with potential subscribers or their attorneys [more often the case] I usually have to explain that no dealers monitoring their own accounts, so the provision providing contractual protection to the dealer and extending that protection to the subcontractors of the dealer [most often the cs] is one reason the provisions must remain essentially intact. 
          These explanations are beyond what most alarm dealers can deliver.  And dealers will be less persuasive than me that their contract is the Standard form in the industry, so negotiating threats that the customer will look elsewhere will turn out with another identical or similar contract and very likely the same lawyer, me.  Join the Concierge Program, use the KK Standard Form Agreements; you’ll be in “good  hands, like the insurance company claims]  
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Help this forum grow - and thanks to those who have already responded
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          Thanks to those who have sent in lists.  How about you guys at the central stations, manufacturers, service providers and vendors????  If you are on The Alarm Exchange you should welcome exposure this forum provides.  Send in your lists.  Thanks
          This forum is, I believe, the largest distribution in the security and fire alarm, low voltage and electronic integration industries, and certainly the most read on a daily basis. 
          First, let me assure you that the K&K email list is used exclusively for distribution of the articles, which is distributed by two separate bulk mailing services, as many of you know because you get both emails daily.  Emails are sent every day to the alarm industry; there is no charge for the articles.  The classified section, The Alarm Exchange, which is also free, is updated daily as needed, and I believe it’s the largest and most active classifieds in the industry, visited by the most in the industry. K&K does not sell or share the email list with anyone, for any reason.  We retain only emails, no names or other information. It’s free; you can subscribe all the addresses you want and you can always unsubscribe, though you won’t be able to re-subscribe that address.  So your email is secure.
          Now here’s the ask.
          I’d like to make the forum even more available by increasing the distribution, so here’s the “ask” and sweetener added in:
          Send me emails of those in this industry, one email on each line, and we will add them to the list.  Whether it’s your association list, for vendors to the industry your alarm dealer list, employee list, central station list, send it to me pasted on your email or as WORD or XL attachment.  [this is not request for alarm customers list - the forum isn't for alarm customers]
          K&K will give you $100 credit against K&K contracts or Concierge Program for every 100 emails.  You can use the credit yourself or if an association raffle it off or use it for promotional purposes.  We will honor the credit to your “assignee”.  Thanks in advance for your efforts and assistance.
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ISC East - private meetings -schedule now
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       I'm considering going to ISC EAST if there is sufficient interest in private meetings during the day.  If you're interested in a private [yes, it's free] meeting please contact Stacy Spector,Esq at 516 747 6700 x 304 or SSpector@Kirschenbaumesq.com. Concierge Clients will have priority.  Thanks.
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K&K Holiday Party - Save the date:  December 12, 2024
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com