Comment on What’s liability and how to combat false alarm fines in friends house / ISC FREE Private Meetings scheduling now / send us email addresses September 20, 2024

KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Comment on What’s liability and how to combat false alarm fines in friends house / ISC FREE Private Meetings scheduling now / send us email addresses
September 20,  2024

Comment on What’s liability and how to combat false alarm fines in friends house from article on September 14, 2024

Ken,
          What’s liability and how to combat false alarm fines in friends house?
          Actions for some of the alarm companies today, send the police when you have a burg signal and everything else is the customer's responsibility.
          Why are the alarm companies not checking the DAILY reports and notifying the customer that they have a situation that is in need of immediate attention. They are never too busy to call them when the customer is past due for the monitoring service. Companies that do not attend to their customers get what they deserve.
          What about the police department? Are they there just for the alarm company and a customer with a faulty alarm? All alarm companies suffer from the actions of "get the monitor contract and move on the next victim" policies. Don't let your city become one that have a
"No Alarm Response".
          Take care of your customer.
Thank you,
Robert K. Rosen
  (over 52 years in the business / yes, I am old and grumpy but I use K&K contracts)
Century Electronic Alarm Systems, Inc.
Burglar and Fire Alarm Systems
Established 1969
Robert@centuryalarms.com
305-274-2680

Response

          NRTL have guidelines on alarm monitoring, as does NFPA. Central stations have their monitoring procedures.  Some customers insist on their own monitoring procedures and sometimes that works out and sometimes it doesn’t, but then it’s the customer’s problem.
          Monitoring procedure, actually monitoring performance, is specifically provided for in the All in One Agreements.  I also always refuse to change that paragraph.  The primary reason for that stance is that I don’t think it wise for the customer or the dealer to tell the central station how to monitor.
          Alarm companies should welcome the opportunity to interact with their customers.  Routine surveys, inspections, upgrades and of course checking central station Activity Reports to ensure proper alarm operations.
          There’s always an upgrade available, requiring a new updated contract.

Help this forum grow - and thanks to those who have already responded

Thanks to those who have sent in lists. How about you guys at the central stations, manufacturers, service providers and vendors???? If you are on The Alarm Exchange you should welcome exposure this forum provides. Send in your lists. Thanks
          This forum is, I believe, the largest distribution in the security and fire alarm, low voltage and electronic integration industries, and certainly the most read on a daily basis.
          First, let me assure you that the K&K email list is used exclusively for distribution of the articles, which is distributed by two separate bulk mailing services, as many of you know because you get both emails daily.  Emails are sent every day to the alarm industry; there is no charge for the articles.  The classified section, The Alarm Exchange, which is also free, is updated daily as needed, and I believe it’s the largest and most active classifieds in the industry, visited by the most in the industry. K&K does not sell or share the email list with anyone, for any reason.  We retain only emails, no names or other information. It’s free; you can subscribe all the addresses you want and you can always unsubscribe, though you won’t be able to re-subscribe that address.  So your email is secure.
          Now here’s the ask.
          I’d like to make the forum even more available by increasing the distribution, so here’s the “ask” and sweetener added in:
          Send me emails of those in this industry, one email on each line, and we will add them to the list.  Whether it’s your association list, for vendors to the industry your alarm dealer list, employee list, central station list, send it to me pasted on your email or as WORD or XL attachment. [this is not request for alarm customers list - the forum isn't for alarm customers]
          K&K will give you $100 credit against K&K contracts or Concierge Program for every 100 emails.  You can use the credit yourself or if an association raffle it off or use it for promotional purposes.  We will honor the credit to your “assignee”.  Thanks in advance for your efforts and assistance.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com