KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** comment on how to handle several challenges to residential contract July 14, 2026 ************************* comment on how to handle several challenges to residential contract from article on June 18, 2026 ************************* Ken, Just a quick comment on “Name Withhold” comment on customer changes on a residential contract in your June 18th 2026 article. The customer is asking for the elimination of the auto-renewal clause in the Agreement and you correctly advised that they track this and terminate services if the Agreement isn’t renewed by the customer. I would suggest that any company that makes changes to its Monitoring Agreements (and that is probably every company) maintain an Abstract of special rules for these customers. It is very easy to forget about these special conditions and fail to take appropriate action. Special rules could be that the Agreement terminates on a specific date, or could be operational items such as “call 3 RPs prior to dispatching.” In the case of an agreement not renewing I would put several notes in the CRM at 90,60, and 30 days prior to the “expiration” so that a new agreement can be signed or the service terminated. Mitch Reitman 817 698 9999 XT 101 Reitman Consulting Group 5408 Woodway Drive Fort Worth, TX 76133 *********************** Response *********************** Changes are made to the Alarm Agreement regularly at the request, or insistence, of the Subscriber. The key is knowing what terms can be modified and more importantly, what combination of terms can be modified. Keep in mind that the Kirschenbaum Contracts TM have multiple redundant provisions to protect you. They work independently and in combination with other provisions. This is perhaps one of the most essential aspects of the Concierge Program, the free half hour each month for contract review and negotiation. While some companies have a policy of not modifying their Standard Form Agreements, that hard and fast rule is tough for most companies. There is no reason that modifications can't be made, though each negotiation needs to be viewed as unique depending on many circumstances, including but not limited to, type of alarm, type of customer, type of service, importance of particular customer, and maybe most of all, your tolerance for risk. Joining the Concierge Program will reduce your risk. ************************* STANDARD FORMS Alarm / Security / Fire and related Agreements. click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
