KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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comment on Can't negotiate with an AI contract or nonnegotiable boiler plate form
July 21,  2026
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comment on Can't negotiate with an AI contract or nonnegotiable boiler plate form from article on July 4, 2026
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Ken
    Wow, I feel like a proud father!
    23 years ago, I and a group of other members on NBFAA (now ESA) started an insurance company called Security America, and today according to Jerry from NJ, we are specifically named and  excluded from a property management firm's supplied contacts. 
    In many writings here and presentations around the country I have unequivocally stated that a core mission of Security America is to protect the contract terms and conditions of all SARRG accepted contracts.
    Why is this important to you the alarm dealer? Well if you have been reading these blog posts that I have contributed to for longer than I can remember, YOU KNOW WHY!
    THE VALUE OF YOUR BUSINESS IS SUPPORTED BY THE CONTRACT.
    If the contract was ever to be ruled by a competent court of highest standing in a state, you would not be able to sell any service by a standard price list, PERIOD. Every task preformed would need a risk evaluation and priced on risk.
    The insurance industry including Lloyd's of London will most likely run away and rightfully so.
    As the longest executive claims manager for SARRG i am proud of my work, my resistance to pay claims when the contract excluded the loss and the results of many mediations where payments were reduced to go away money and not nearly the original claim.
    Ken's advice here is correct, either educate your friends in the industry to this cancer and everyone refuse to consider these one sided contracts, or let your competition have the account.
    Let me be clear, I have in the past issued strong opinions to Security America Underwriters to cancel insurance midterm or at renewal, and I stand by each one I issued.
Bart Didden
USA Central Station
Security America Claims Administrator
SARRG
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Response
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    Not much I can add.  You need E&O protection and Security America is a great place to start your search for coverage.  Bart has proven himself to be an effective claims administrator by dissuading claimants from pursuing claims and arranging defense of claims around the country.  Preventing successful claims certainly is important to the other hat he wears, owner of a nationwide central station, so a dealers success and essential to Bart's success.  But commitment over 45 years takes plenty of interest and devotion to the industry, and Bart has demonstrated that over and over.  So, thanks Bart for participating on this forum and for being a friend and mentor to so many alarm dealers and leader in the alarm industry. 
    This email will self destruct in 5 minutes; don't tell Bart I was so complimentary .... his head will explode.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com