KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Comment on ACH and credit cards / Another comment on dumping customer 
December 2, 2021
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Comment on ACH and credit cards from article on November 16, 2021
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Ken,
          I read the ACH/credit card, late payment article on November 16, 2021.  ACH transactions can and do get charged back. The credit card world has a more mature "Chargeback defense"  process.
If they are using a payment gateway or management software, there should be a way to respond to chargebacks (credit cards) in quasi-real-time. This includes uploading a contract with billing authorization.
          Also, 4.5% for credit cards would mean they are being ripped off. Depending on the res/commercial customer mix 2.5% should be near average costs to accept. 
Wayne Akey
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Another comment on dumping customer from November 17, 2021
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Ken
          You eat away at profits when you’re spending time printing and mailing past due invoices/statements along with making phone calls. Have to consider the overhead costs to do all of this against the profit margin to determine if the customer is worth keeping.
Jason
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com