KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and white list ken@kirschenbaumesq.com ****************************** Comment on ACH and credit cards / Another comment on dumping customer December 2, 2021 ********************* Comment on ACH and credit cards from article on November 16, 2021 ********************** Ken, I read the ACH/credit card, late payment article on November 16, 2021. ACH transactions can and do get charged back. The credit card world has a more mature "Chargeback defense" process. If they are using a payment gateway or management software, there should be a way to respond to chargebacks (credit cards) in quasi-real-time. This includes uploading a contract with billing authorization. Also, 4.5% for credit cards would mean they are being ripped off. Depending on the res/commercial customer mix 2.5% should be near average costs to accept. Wayne Akey **************************** Another comment on dumping customer from November 17, 2021 **************************** Ken You eat away at profits when you’re spending time printing and mailing past due invoices/statements along with making phone calls. Have to consider the overhead costs to do all of this against the profit margin to determine if the customer is worth keeping. Jason ******************** To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com