KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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ADT dealer dispute making dealers unhappy / comment on growing business
July 29, 2017
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ADT dealer dispute making dealers unhappy
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Ken,
I am hoping to obtain your opinion/thoughts on dealer dispute matters/guidelines from ADT-Corp to ADT-Authorized Dealers as ourselves.
ADT-Corp, has come up with new guidelines for all ADT-dealers when signing up a new consumers. They have notified us "dealer" that if a consumer has already started the sales process with them or another ADT-dealer- we are to walk away and not "interfere" with that consumer,of which is reasonable and understood to some degree.
Here is the question that most dealers are having though, if the consumer tells our sales representatives they already cancelled their sales order with ADT-Corp or another Dealer, how can ADT-Corp fine the new dealer due to so their so called"interference" and apply a fine of $1000.00 if consumer did not make contact with another dealer till a week or two later.
Here is an 1st hand example of why "dealers" are asking how is this even fair. A consumer shopping around called our sale line number on 7/17/17- they ended up calling us back on 7/18/17 and wanted to move forward with our quoted offer on that same day. At this time we started to process the order and set up an account - in doing so we received an exception code that informed us this was going to be a Dealer Dispute. We then proceeded to call our ADT-Corp office to review the exception we had received- they confirmed that we would need to start our dealer dispute process for this account of which we did.
This was the outcome below:
"Good morning team, First ink resolution ADT corp. had first valid sale and payment 7.1.17 The installed cancelled 7/12/17. SPG has signed ppw 7/18/17 and will be awarded the dispute with a 1000.00 penalty for interference per notes on the acct in Mastermind that customer called 7/18/17 to ADT corp. wanting refund"
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
516 747 6700
www.KirschenbaumEsq.com
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